Staying on top of incoming mail can feel like a guessing game, especially with important letters, checks, or packages arriving throughout the week. The USPS Informed Delivery app simplifies this process by allowing users to preview and track their mail digitally before it arrives in their mailbox. Whether someone is waiting for a time-sensitive document or just wants better visibility into deliveries, this free service from the United States Postal Service offers convenience and peace of mind.
TLDR: USPS Informed Delivery lets users preview incoming mail and track packages from their phone or computer. After verifying identity and linking an address, users receive daily email notifications with grayscale images of letter-sized mail and tracking updates. The app also allows package management, delivery instructions, and notifications. It is free to use and available for most residential addresses in the U.S.
What Is USPS Informed Delivery?
USPS Informed Delivery is a free digital service that allows residential consumers to view images of their incoming letter-sized mail and manage package deliveries. The service provides:
- Daily email notifications with grayscale images of the front of letter-sized mail
- Package tracking and estimated delivery updates
- Options to leave delivery instructions (where available)
- Integration with the USPS mobile app
The scanned images are captured during the mail sorting process and shared securely with users before the physical mail reaches their mailbox. Packages can also be tracked through the same dashboard.
How to Set Up USPS Informed Delivery
Setting up USPS Informed Delivery is a straightforward process. Below is a step-by-step guide to getting started.
1. Create a USPS Account
To begin, users must create a USPS.com account if they do not already have one.
- Visit the USPS website or download the USPS Mobile app.
- Click on “Sign Up” or “Register.”
- Provide basic information such as name, email address, and password.
- Agree to the terms and security requirements.
It is important to use accurate personal details because identity verification is required later in the process.
2. Verify Eligibility
Not all addresses are eligible for Informed Delivery, although most residential addresses are supported.
- Enter the residential address during registration.
- The system will automatically check availability.
If the address is eligible, users can proceed. If not, USPS may notify the user once the service becomes available in that area.
3. Complete Identity Verification
Identity verification is a critical security step. USPS uses this process to ensure that only authorized individuals can view mail images.
Users may be asked to:
- Answer multiple-choice identity verification questions
- Provide a mobile phone number for verification
- Visit a local post office for in-person verification (in rare cases)
Once verified, the account will be activated for Informed Delivery access.
4. Access the Dashboard
After successful registration and verification:
- Log into the USPS account.
- Navigate to the Informed Delivery dashboard.
- Enable email notifications (if not automatically enabled).
Users can now preview mail and manage package deliveries from their dashboard or mobile app.
Key Features of USPS Informed Delivery
The USPS Informed Delivery app offers multiple features designed for convenience and security.
1. Daily Mail Preview
One of the most popular features is the daily mail preview email. Each morning, users receive:
- Grayscale images of the exterior of letter-sized mail
- A list of arriving packages
- Estimated delivery dates
This allows recipients to anticipate important correspondence such as:
- Bank statements
- Medical bills
- Government documents
- Personal letters
Note that only the outside of letter-sized envelopes is shown, and not all mail pieces may appear (for example, magazines or large envelopes).
2. Package Tracking
Users can track packages automatically if they are associated with their address. The app provides:
- Real-time tracking updates
- Delivery status notifications
- Estimated delivery windows (in select areas)
This eliminates the need to manually enter tracking numbers for many shipments.
3. Delivery Instructions
In certain areas, the app allows users to leave specific delivery instructions, such as:
- Leave package at the back door
- Hold at post office
- Schedule redelivery
This feature adds flexibility and helps prevent missed deliveries.
4. Mailpiece Feedback and Reporting
If a user does not receive a mailpiece shown in the daily preview, they can report it directly through the dashboard. USPS may use this feedback to improve service accuracy.
5. Multi-Device Access
Informed Delivery works across:
- Desktop browsers
- USPS Mobile app (iOS and Android)
- Email notifications
This makes it easy to stay informed whether at home or on the go.
How to Use the USPS Mobile App
While Informed Delivery can be accessed via a browser, the mobile app enhances usability.
Downloading the App
- Search for “USPS Mobile” in the Apple App Store or Google Play Store.
- Download and install the app.
- Log in with USPS account credentials.
Navigating the App
The mobile interface typically includes:
- Dashboard: Mail previews and tracking summaries
- Packages: Detailed tracking information
- Notifications: Alerts and updates
- Profile Settings: Account management and email preferences
Benefits of Using USPS Informed Delivery
Many users find that Informed Delivery offers both practical and security-related advantages.
Improved Mail Security
Previewing mail helps users detect:
- Missing items
- Potential mail theft
- Unexpected or suspicious mail
Better Time Management
Knowing what is arriving allows better planning, especially for important documents or package deliveries.
Convenience
Instead of repeatedly checking the mailbox, users can quickly scan their inbox and determine whether they need to retrieve mail immediately.
Cost
The service is completely free, making it an easy addition to any household routine.
Common Limitations to Be Aware Of
While effective, there are a few limitations:
- Not all mailpieces are eligible for preview.
- Images may occasionally be missing or delayed.
- Business addresses may have different eligibility requirements.
- Identity verification may require in-person confirmation in rare cases.
Understanding these limitations helps set realistic expectations.
Privacy and Security Considerations
USPS uses encryption and identity verification protocols to protect user data. However, users should:
- Choose strong passwords
- Enable multi-factor authentication if available
- Monitor account activity regularly
- Report suspicious activity immediately
Because mail previews include personal correspondence, protecting login credentials is essential.
Troubleshooting Common Issues
Not Receiving Daily Emails
- Check spam or junk folders.
- Verify that email notifications are enabled in settings.
- Confirm that the email address on file is correct.
Missing Mailpiece
- Allow several days for delivery.
- Use the “Report Missing Mail” feature.
- Contact the local post office if necessary.
Identity Verification Failed
- Double-check personal information entered during registration.
- Follow instructions for in-person verification if prompted.
Frequently Asked Questions (FAQ)
1. Is USPS Informed Delivery free?
Yes. USPS Informed Delivery is completely free for eligible residential customers.
2. Can multiple people at the same address sign up?
Yes, multiple household members can sign up individually, but each person must complete identity verification.
3. Does Informed Delivery show all mail?
No. Only letter-sized mail that is processed through USPS automated equipment is typically shown. Magazines, catalogs, and some large envelopes may not appear.
4. Can users view the contents of mail?
No. The service only shows grayscale images of the exterior of letter-sized mailpieces. It does not display contents.
5. Is the service available for businesses?
Some business addresses may be eligible, but availability varies. Businesses should check eligibility during registration.
6. How secure is USPS Informed Delivery?
The service uses identity verification and secure login protocols. Users are encouraged to maintain strong passwords and monitor account activity.
7. Can users stop or pause the service?
Yes. Users can unsubscribe from email notifications or deactivate Informed Delivery through their USPS account settings.
8. What should someone do if they see mail previewed but never receive it?
They should wait a few days, then use the “Report Missing Mail” feature or contact their local post office for assistance.
USPS Informed Delivery offers a modern, efficient way to manage household mail. With a simple setup process and a range of practical features, it empowers users to stay informed, organized, and secure—right from their smartphone or computer.