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This article will provide you with a quick rundown of the best SaaS help desks currently available. While all of the tools that we are about to mention are good, they all have their own feel. Because of this, we suggest you browse through all of them and then check out more about them for yourself. Without further ado and in no particular order, here are the seven best SaaS help desks.
We are starting our list with the granddad of help desk services, and that is HubSpot. While HubSpot offers many services, we are going to be looking at its customer service software. With its tried and true user interface, HubSpot provides you with a bunch of features that can make your life easier.
HubSpot lets you create a help desk and ticketing service, a custom knowledge base, and a functioning live chat. These are by far the most popular features that HubSpot offers. While this is all good, HubSpot’s customer service really shines when it’s used in tandem with the other services that HubSpot provides.
Next on our list is HappyFox. Don’t let the name fool you; this is one of the most powerful help desk software out there. While it doesn’t offer much when it comes to additional services, it shines when it comes to the creation of a help desk.
By letting you customize nearly every part of the support process, you can create a streamlined customer service experience. Equipped with features like a ticketing system, canned actions, task management, help desk reports, and others, this tool has everything you need.
Zendesk offers a great help desk service that puts more emphasis on the interaction between support and customers. It does this with an exquisite chat experience that can be integrated into all websites. Another selling point of Zendesk is its centralised platform, which lets you and your team manage multiple websites.
This platform can be used as-is right out of the box, but it can be fined tuned and customized to your liking. This delicate balance of flexibility and rigidity makes Zendesk perfect for bigger firms looking for a customizable all-in-one solution.
It would be a disservice not to mention that Zendesk offers a free demo for all interested parties, so we suggest you go check it out.
Marketed as a direct alternative to Zendesk, JitBit offers a similar user experience while being cheaper. Still, while JitBit loves to flex its muscles and call itself the superior service, its selling points aren’t all that great. The differences are mostly cosmetic.
Still, JitBit is very much a competent help desk service that will get the job done. So if you are strapped for cash and need a cheaper alternative to Zendesk, look no further than JitBit.
Freshdesk is a Saas helpdesk developed by Freshworks. While this tool has all of the necessary features like a ticketing system, chatbot implementation, automation, and collaboration functionality, Freshdesk puts a big emphasis on the security of your website too.
Because of this, we strongly recommend Freshdesk if you are dealing with sensitive work or are a bit more prone to worrying when it comes to online safety. Freshdesk is both HIPAA and GDPR compliant, making it the first choice for many European firms.
And with features like chat encryption, IP whitelisting, and SSO logins, you can be sure that you and your clients will be safe, all while being regulation compliant.
When it comes to design philosophies, Kayako subscribes to the less is more school of thought. With minimal customization, Kayako requires next to no setup. What you see is what you get, which can be appealing if you just want a service that does its job.
Having said that, Kayako is equipped with all of the features that you come to expect from a helpdesk service. With a stunning and simplistic design, Kayako is a perfect choice if you want to quickly get things up and running.
And last on our list is Crisp. When creating lists, we always try to pick out at least one free option, and when it comes to help desk software, Crisp is the best free one. While Crisp brings nothing revolutionary to the table, it is a solid standalone help desk service.
Of course, because it is free, the experience is pretty limited. It allows the user to set up a chatbot and a team inbox with two users.
While this might seem bad at first glance, it is everything you need to set up a working help desk for free, and if you find that your small online business is booming, you always have the option of upgrading to the pro plan, which has a plethora of additional features.
While this list was pretty bare-bones when it comes to giving product and feature descriptions, it was created to be a quick primer that will introduce you to the best options out there. To be honest, when it comes to these types of services, it mostly comes down to personal preference and pricing.
Because of that, going into detail about how to automate a chatbot is unnecessary. It’s up to you to decide which one meshes the best with you and your team.